Customer Service Representative - State Farm Agent Team Member
Harleysville - PA
Customer Service Representative - State Farm Agent Team Member
Full Time • Harleysville - PA
Responsive recruiter
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent with State Farm, I built my career in logistics and sales. As an external hire to the industry, I brought a fresh perspective, strong business experience, and a passion for building relationships and helping people succeed.
I attended Indiana University and come from a family business background, which taught me the value of hard work, accountability, and taking care of both customers and employees.
Our agency offers PTO, paid holidays, licensing reimbursement, and a strong focus on work-life balance. As a growing agency, I’m committed to investing in my team and creating opportunities for personal and professional development.
Our culture is laid-back, supportive, and growth-oriented. We believe in teamwork, helping one another succeed, and building an environment where people enjoy coming to work. I’m looking for someone who is consistent, loyal, hardworking, and motivated to grow.
If you’re looking for an opportunity to grow alongside a new agency and make a meaningful impact, this could be a great fit for you.
ROLE DESCRIPTION:
I opened my agency in 2025 and currently lead a growing team of three. Before becoming an agent with State Farm, I built my career in logistics and sales. As an external hire to the industry, I brought a fresh perspective, strong business experience, and a passion for building relationships and helping people succeed.
I attended Indiana University and come from a family business background, which taught me the value of hard work, accountability, and taking care of both customers and employees.
Our agency offers PTO, paid holidays, licensing reimbursement, and a strong focus on work-life balance. As a growing agency, I’m committed to investing in my team and creating opportunities for personal and professional development.
Our culture is laid-back, supportive, and growth-oriented. We believe in teamwork, helping one another succeed, and building an environment where people enjoy coming to work. I’m looking for someone who is consistent, loyal, hardworking, and motivated to grow.
If you’re looking for an opportunity to grow alongside a new agency and make a meaningful impact, this could be a great fit for you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Craig Mathews - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Harleysville, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none